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Manager – Sales Operations, Southeast Asia (CEJB 17 137)

Location: Singapore
Job Type: Permanent
Posted on: 07/09/2017

Job Description:

Our client is a global Industrial Automation company and currently, they are searching for a Manager – Sales Operations, Southeast Asia who is responsible for to lead the entire sales support operations to ensure customer satisfaction. Analysing of Document Process Centre (DPC) contribution statistics, define actions and follow up with local country support function and local sales staff in order to increase the efficiency.

Key Responsibilities

  • Manage the order processing teams to streamline the ordering process.
  • Responsible to identify improvement potential of Document Process Centre (DPC) and Multi Nation Contact Centre (MNCC) processes and rules in order to increase the efficiency and speed towards our sales colleagues and customers
  • Responsible for conducting internal satisfaction surveys related to MNCC and DPC to identify improvement potential in order to increase the overall satisfaction
  • Responsible of analysing of the DPC contribution statistics, identification of improvement potential and follow with local country support function/management and responsible Sales Engineer
  • Responsible to share monthly Contribution statistics to the local countries
  • Other duties and tasks as assigned

Job Requirements:

  • University Degree (Not particularly limited to any majors)
  • Strong leadership in coaching and leading team
  • Excellent interpersonal and communication skills
  • Word, Visio, Power Point, SAP
  • Minimum of 3 years of experience in handling customers
  • Excellent understanding of sales and sales processes is essential

Recruiter Name : Byron Chong Wen Chee (Zhong Wenqi) (R1105998)
Recruiter Email : byronchong@connect-energy.com

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