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Application Support Specialist, APAC (CEJB 18 103)

Location: Singapore
Job Type: Permanent
Posted on: 02/08/2018

Job Description:

Our client, a global Medical Device company, is looking for a talented candidate to complement their operations in the Asia Pacific Region including China as their Application Support Specialist, APAC.

Working directly with the Sales Engineering team, this role will be responsible for the installation, support and configuration of Company Code Data products. This role requires good data engineering skills.

Specific Responsibilities
• Installation, training and configuration of Company Software and Hardware Solutions
• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.
• Responsible for the management of customer issues and the escalation to Tier 2 Support
• Act as primary support resource for existing customers
• Ability to travel to customer premises where necessary. (Estimated 15-25%)

 

Technical skills and troubleshooting
• Experience installing and upgrading software
• Experience with Virtual Environments like VMWare and ESX helpful
• Experience using remote troubleshooting like WebEX or LogMeIn
• Working knowledge Microsoft SQL Server
• Familiarity with SaaS applications
• Microsoft Windows Server Installation and troubleshooting
• Networking Experience including firewall principles
• Working knowledge of Certificates
• Fluency in English and Chinese are essential for communicating with clients in China
• Experience in providing support to sales organization that focuses on selling complex enterprise and hosted software solutions

 

Job Requirements:

Desired Skills
• Demonstration of problem solving ability
• Knowledge and understanding of EMS & Hospital IS Systems would be an advantage
• Strong written and verbal skills
• 3 years of experience in a similar role
• Professional Qualifications in Information Technology or equivalent

Recruiter Name : Deborah Ong (R1111328)
Recruiter Email : deborahong@connect-energy.com

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